This privacy policy describes how Sunday Power AS (Sunday Power AS and its subsidiaries ("Sunday")) processes your personal data. The policy applies when you use our products and services or otherwise interact with us.
You can find additional privacy information related to products and services in the terms for the specific service and/or product, in privacy addendums, or in other statements you may see when using our product or service.
Sunday primarily collects information related to companies, but may collect and process various types of personal data, mainly names, phone numbers, emails, usernames, company roles or relationships, and other information provided to Sunday. Where applicable, Sunday may collect other personal data, such as:
Personal information – including contact details (name, address, phone number, and email address), demographic data (e.g., gender, age, language, nationality, professional information, and additional details such as interests or segment groups), and national identity numbers when necessary to verify your identity.
Agreement and transaction data – such as information about agreements, orders, purchases, payment status and invoices, recorded and transcribed phone calls, subscriptions and reservations, and other interactions, such as service requests and messages to our customer service.
Payment and credit information – such as payment card details and account information necessary to verify purchases, process refunds, or assess creditworthiness.
Electronic data and IDs – data collected via cookies or similar technical solutions regarding your use of our services, such as browsing behavior and segments, your IP address, cookie ID, mobile device ID, information about your browser and device, and location.
Security data – data used to secure the use of our services and facilities, such as passwords and login information, security logs, and surveillance camera footage.
Technical and consumption data – for example, data related to the use of a device or application, including the measurement of electricity consumption and production and other services, as well as data from charging stations and smart devices, including sensor data (e.g., temperature).
1. SOURCES OF INFORMATION
Personal data is obtained from various sources:
1.1 You, when you order or use our services on your own or others' behalf, fill out an interest form, participate in a survey, create an account, visit our website, or otherwise interact with Sunday.
1.2 Third parties, such as public address registries, credit reference agencies, debt collection agencies, installation partners, marketing partners, utility companies, insurance companies, and other data providers.
1.3 Companies within the Sunday Group that share information for the purposes mentioned below
2 PURPOSES AND LEGAL BASIS FOR PROCESSING PERSONAL DATA
Personal data is used for predefined purposes based on agreements, consent, legal obligations, and legitimate interests, such as:
2.1 Service delivery and customer service
Processing orders, delivering products and services, providing customer service, and handling payments, agreements, and transactions. The information required to provide services varies depending on the product and service. For example, online services may require the user to verify their identity. Chat and customer service handle inquiries and messages.
2.2 Sales, marketing, and stakeholder communication
We may contact you for marketing purposes even if you are not a customer of ours. We will request your consent to contact you when required by law; otherwise, we will contact you based on legitimate interest. We may send automated electronic marketing communications without consent if they relate to your customer relationship or your professional relationship with us, and we may use traditional marketing channels (such as mail or telephone).
In addition to our own marketing and sales, we use sales and marketing partners who may contact you regarding our products and services based on their own customer lists, or sell our products and services at their own premises.
2.3 Development of products and services
Personal data is processed, among other things, to improve and develop services for customers, to support business-related decisions, and to evaluate customer feedback and needs. The basis for processing data in connection with the development of products and services is legitimate interest. This is done, for example, by collecting feedback directly from users via surveys, test panels, interviews, questionnaires, and other forms of market research; by using data generated from the use of our services in analysis; by using recorded or transcribed phone calls for training and service quality improvement; and by testing system functionality with temporary test data collected during normal service use.
Data processing for the development of products and services is normally carried out using de-identified data to the extent possible. When collecting contact information in connection with surveys or interviews, we may inform you about how the contact information will be used. Occasionally, samples of real data may be used, for example, to test features in software or other systems.
In analyses, data that can identify individuals is not processed; instead, large volumes of data regarding the use of services are collected to create statistical models, reports, forecasts, and trend analyses to support business decisions, create analyses of service levels/performance, and calculate customer segments used to improve sales and marketing.
2.4 Legal obligations
Personal data is processed in order to comply with legal obligations, such as accounting and tax legislation and anti-money laundering regulations.
2.5 Defending legal rights and guaranteeing the security of our services and customers
Personal data is used to defend and secure our own rights and those of our customers. The basis for processing data for the defense of legal claims, debt collection, credit assessment, information security, and the prevention of fraud and abuse is typically legitimate interest. Personal data is processed to ensure the security of our own products and services. This is done, for example, through access logs, backups, user authentication, and the prevention of attacks.
3 AUTOMATED DECISION-MAKING
3.1 You will be informed in advance if automated decision-making processes with legal or similarly significant effects on you are used. We will request your consent if such automated decision-making processes are not pre-approved by law, necessary to provide the services/products, or required to enter into an agreement with us.
3.2 You may at any time express your opinion or contest a decision based solely on automated processing, and instead request a manual decision-making process by contacting customer service.
4 WHO HAS ACCESS TO YOUR PERSONAL DATA?
Where applicable, we may share your personal data with:
4.1 Companies in the Sunday Group – The group may use personal data for the purposes stated in this declaration, based on legitimate interest and to the extent permitted by applicable law, including for the marketing of products and services to you.
4.2 Business partners – We share personal data with business partners based on legitimate interest and to the extent permitted by applicable law. Examples of such situations:
- If you have purchased products and services from us via a business partner, either on your own behalf or on behalf of someone else, we often need to exchange information about you as part of managing this relationship and your purchase.
- If you purchase a product or service from one of our business partners through us, you enter into an agreement with the business partner selling the product or service. Our partners may include, among others, utility companies, collection agencies, insurance companies, electronics retailers, charging station operators, car manufacturers, and advertising partners.
4.3 Consent, agreement, or request – We may share your personal data if you provide us with your consent. Some of our products and services allow you to share your personal data with others. We may also share your personal data with third parties if this is necessary to fulfill our obligations under the agreement with you or someone you are acting on behalf of, or to handle a request from you or someone you are acting on behalf of.
4.4 Subcontractors – Subcontractors may have access to personal data and process it on our behalf, but they are not permitted to use the personal data for any purpose other than to provide the service agreed upon with us.
4.5 Mergers and acquisitions – If we decide to sell, merge, or otherwise reorganize our business, this may involve disclosing personal data to potential or actual buyers and their advisors.
4.6 Authorities, law enforcement, and legal proceedings – Information may be disclosed to competent authorities, such as the police, to the extent required by law. We may also disclose your personal data in connection with legal proceedings or at the request of an authority based on applicable law, a court order, or in connection with a legal or administrative process, or as otherwise required or permitted by law.
5 TRANSFER TO THIRD COUNTRIES
Some service providers and group companies operate internationally, which means that data may be located outside the European Economic Area. When personal data is transferred to countries outside the EU or EEA, Sunday will take appropriate precautions, such as using the European Commission's standard contractual clauses.
6 COOKIES
When you use our services or visit our websites, Sunday may collect information about your devices using cookies and other similar techniques. The website may also contain cookies and other similar technologies used by third parties.
7 RIGHTS
Your rights regarding the personal data that Sunday processes are set out below.
Managing cookies and opting out of targeted electronic marketing – If you wish to manage cookies on our websites or opt out of targeted electronic marketing, please use the mechanisms specified in our cookie policy.
Please note that you may still receive marketing communications for a short period after opting out while we update our systems.
How to file a complaint: If we do not comply with your requests, we will inform you of the reasons why. If you are not satisfied with the response you receive from us or with how we process personal data, you can contact our customer service. If you are still not satisfied with the handling of your request, you can contact the national data protection authority.
8 CHANGES TO THIS PRIVACY POLICY
Sunday reserves the right to change this privacy policy. Any changes to the privacy policy will be announced on our website or through direct communication with you.
9 DATA CONTROLLER FOR YOUR INFORMATION
The data controller for your information is typically the Sunday entity with which you have entered into an agreement.
Further questions and comments regarding your privacy can be directed to our dedicated privacy team using the contact form on our website.
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